Fault Reporting

What Do You Do If You Have A Problem With Your Purchase?

BuyAtDigitalCentre.co.uk are committed to maintaining excellent customer service that is why we have implemented the BuyAtDigitalCentre.co.uk Fault Reporting Form.

If you have a problem with your appliance first complete the Fault Reporting Form and submit it to us. Claims will NOT be accepted without first completing this form.

The following list is for products that cannot be sent back for repair by Fault Reporting Form and must be dealt with by the manufacturer.

All models of Toshiba VCRs and DVDs - Call Toshiba on 0115 976 6958

All Philips LCD and Plasma TVs over 27” - Call Philips on 08702 406 494

For all other products you will be issued with a Returns Authorisation Number and the information needed for the return address. Only then do you send the product back quoting the Returns Authorisation Number on the outside of the box.

Under no circumstances will goods be accepted without the Returns Authorisation Number.

The unit will be inspected for the fault described on your Fault Reporting Form and then either repaired or replaced if within 28 days of delivery of goods to you the customer. Products deemed to be working within manufacturers specifications will be subject to a handling charge.

Fault Reporting Form

Details of the purchaser
All fields with a * need to be completed

Title *
Surname *
First Name *
House Number/Name *
Street Name *
Town/City *
County *
Post Code *
Telephone Number *
Work Telephone Number
Mobile Telephone Number
Email Address *

Product Information
Product & sales information which can be obtained from your sales receipt.

Order Number *
Sales Date *
Brand Make *
Brand Model *
Serial Number *

Fault Symptoms
Fill out area below with a detailed description of your fault including connections and other brands.

Fault Description *

Please ensure that you have agreed to BuyAtDigitalCentre.co.uk Terms & Conditions Of Sale.

I agree to BuyAtDigitalCentre.co.uk's Terms and Conditions.

Alternatively print and post to
BuyAtDigitalCentre.co.uk, Customer Services Department, 6 Pattingham Road, Wolverhampton, United Kingdom
Tel: 01902 765 600 Fax: 01902 765 600 Email: Sales@BuyAtDigitalCentre.co.uk

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