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Terms And Conditions |
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Need advice? Call 01902 765 600 10am to 5pm Monday to Saturday
About Us
BuyAtDigitalCentre.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@buyatdigitalcentre.co.uk.
Our Contact details:
BuyAtDigitalCentre.co.uk
6 Pattingham Road, Wolverhampton, WV6 8DD, United Kingdom
Phone: 01902 765 600 and ask for Mark or Kaz (sales)
Fax: 01902 765 600
Email: sales@buyatdigitalcentre.co.uk
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "CHECKOUT NOW" and you will be asked for a few details that we need to be able to satisfy the order.
Will only accept orders from the UK Mainland
We accept Visa, Visa Electron, Mastercard, Maestro, Switch, Solo, JCB and American Express cards.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Shipping And Handling
FREE UK MAINLAND DELIVERY
Terms and Conditions
The following are the terms and conditions for the sale of goods, which apply to and govern any contract, which we enter into with you. Please read them carefully. An offer to buy goods is conclusive evidence of your acceptance of the following terms and conditions.
- These terms and conditions do not affect your statutory rights.
- We will treat each order for goods as an offer by you to buy them subject to these terms and conditions.
- We have the right at our discretion not to accept any order. If we do not supply goods for any reason we will not charge you for them and we will refund any money already paid for them. We will not compensate you for any other loss, which you may suffer if we do not supply goods.
- If we elect to accept your order we will notify you accordingly. It is only when you receive such notification that a binding contract is concluded with you on these terms and conditions.
- The price for the goods will be as quoted on our web site at the time you place your order, but we reserve the right to remedy an obvious mistake in pricing by charging a proper commercial price to rectify such a mistake.
- Prices quoted on our web site are inclusive of value added tax (vat), and include free UK mainland delivery.
- Goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are quoted in good faith. In the event that delivery cannot be made within 28 days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage.
- As soon as the goods have been delivered you will be responsible for them. Delivery is deemed to take place when the goods are delivered to the address nominated by you. However, you will only own the goods when we have received payment for them in full.
- All products supplied are covered by the terms and conditions of the manufacturers warranty. This warranty specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. If within the warranty period the goods supplied by us become defective, contact Customer Services on 01902 343 619. This does not affect your statutory rights.
- You have the right to cancel up to 7 days after the day of receipt of the goods. What must you do if you want to cancel? You must tell us in writing or another durable form, if you want to cancel. This means by letter, fax or email. A phone call is not enough. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods to BuyAtDigitalCentre.co.uk, 6 Pattingham Road, Wolverhampton, United Kingdom. Following this, the goods must be returned to us within 14 working days of receipt. If we do not receive the goods back, or evidence that they have been dispatched to us, we will deem that you have accepted the goods and no longer wish to cancel the order. Proof of postage is not proof of delivery. Responsibility and cost of returning the goods to us shall rest with you.
- You the customer are under a duty to take reasonable care of the goods within the cancellation period. Goods must be returned 'AS NEW' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. Any 'FREE GIFTS' with the products must also be returned. This does not affect your statutory rights or your right to cancel as a consumer.
- If goods are delivered to you in a damaged condition you must inform Customer Services as soon as possible. If however you do not inform us within a reasonable period of time we will have no liability for the goods in question.
- Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage.
- Refunds, once authorised are usually processed within 5 working days
(unless we are awaiting goods to be returned by you in which case they will
be processed when they have been checked and booked into our returns
department). Please note once we have processed your credit, your issuing
bank may not be aware of the transaction for up to 7 working days. In
certain circumstances, the refunds process may take up to a maximum of 28
days.
- Goods, which we have agreed to exchange or refund, will be actioned within 3 days of our receiving them (subject to stock availability). Please allow up to 10 working days from the date you return the goods to us, for delivery of the exchanged goods. If you wish to enquire on the status of the exchange after this period please call Customer Services on 01902 343 619 with your RMA number, or email them at Sales@BuyAtDigitalCentre.co.uk.
- We take care to keep our web site accurate and up-to-date but you should check the accuracy of information presented on our web site before using it. We will not be liable for any loss suffered by you from any use of information presented on our web site.
- Trademarks and logos displayed on our web site may not be reproduced, downloaded or used by you in any manner.
- Delay or failure by us to exercise any of our rights under these terms and conditions should not be regarded as a waiver of them, nor will any single exercise of such rights preclude any other or further exercise of them.
- These terms and conditions shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales.
- These terms and conditions are subject to change at any time and appropriate notice will be provided on this site of any such changes.
Our returns policy is available on request from Customer Services, BuyAtDigitalCentre.co.uk, Returns Department, 6 Pattingham Road, Wolverhampton, United Kingdom. The contents of our web site are for customers who are 18 years old and above only.
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Guarantee
All appliances sold by BuyAtDigitalCentre.co.uk are subject to the manufacturers guarantee which will usually cover the appliance for parts and labour. The manufacturers warranty is subject to that particular manufacturer's terms and conditions.
DOMESTIC & GENERAL REPAIR PROTECTION PLAN OPTIONAL UPGRADE
Ever since BuyAtDigitalCentre.co.uk opened, we have prided ourselves on our quality service and the ability to provide our customers with the very latest in electrical home appliances. However we know all too well the demands any household can place on their appliances. Continuous use and general wear and tear can reduce the life of even the very best electrical appliances. That's precisely why we offer every customer the opportunity to protect their purchases with Domestic & General Repair Protection Plan.
Terms and Conditions of the Domestic & General Repair Protection Plan
What is Domestic & General Repair Protection Plan?
Domestic & General Repair Protection Plan is the product cover plan which has been specially designed to spare you the inconvenience and growing expense of any repairs which may occur to your electrical equipment after the manufacturer's guarantee has expired and the cost of repairs following accidental damage.
Domestic & General Repair Protection Plan offers you a choice of 3 or 5 years (2 or 3 years on Plasma, LCD and Projection TV) protection against repair from the date you make your purchase. During that period you will have the peace of mind of knowing that you will have no bills to pay as a result of electrical or mechanical breakdown of your appliance, however much wear and tear it receives through normal use.
What does it cover?
1:- Full parts, labour and VAT - With the Domestic & General Repair Protection Plan there are no charges for parts, labour or VAT for any repairs we make.
2:-The cost of repairs following accidental damage.
3:- Call-out charges - All call-outs you may receive are completely free for qualifying repairs.
4:- Qualified Engineers - We spare no expense in repair of your appliance. We employ the expertise of only the very best qualified and experienced engineers.
5:- Inflation protection - The cost of repairs has increased steadily over the years. Domestic & General Repair Protection Plan protects you against inflated repair costs for anything up to 5 years.
Summary Of Cover:
DEFINITION: We/Us means Domestic & General Insurance Co. Limited. Registered Office - Swan Court, Mansel Road, Wimbledon. SW19 4AA.
Terms and Conditions:
YOUR PLAN INCLUDES
REPAIRS TO YOUR EQUIPMENT
The provision of repairs to or replacement of your equipment in the event of a breakdown caused by electrical or
mechanical breakdown or by damage caused by accidents.
NEW FOR OLD PROTECTION
We will always, subject to the full terms, conditions and exclusions of your plan, repair your equipment unless:
a) we cannot repair it; or
b) we cannot obtain the spare parts to repair it; or
c) we can replace it for less than the cost of the repair.
We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have
replaced your equipment, your plan will end immediately and there will be no refund of the fee you have paid.
If we do not repair the equipment we will replace it with equipment of the same or similar make and specification.
You must pay us for our supplier’s delivery and/or installation charges and any outstanding fee instalments.
If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new
equipment, usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution
on the price we would normally obtain directly from our chosen supplier.
DISPOSING OF YOUR OLD EQUIPMENT
If we have replaced your appliance, you may dispose of the original equipment if it is in your possession. We will
not be responsible for any costs that you may incur for disposal.
YOUR PLAN DOES NOT INCLUDE
Repairs or replacement will not be provided if they are still covered by any supplier's or repairer’s guarantee, or arise from:
a:- The equipment being recalled by us or the supplier;
b:- Any modification to the equipment;
c:- Your failure to follow the manufacturer’s instructions;
d:- Use of your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand;
e:- Theft, attempted theft, malicious damage or damage caused by fire or explosion;
f:- Floods, lightning, storms, frost or other bad weather conditions;
g:- Any problem with the supply of electricity, gas or water;
h:- No fault being found with your equipment;
i:- Routine maintenance, cleaning and servicing;
j:- Labour charges for work outside the repairer’s normal working hours;
k:- Repairs carried out outside the United Kingdom, unless we agree otherwise in writing;
l:- Costs arising from not being able to use your equipment or from damage caused when the equipment breaks
down, including any costs to remove or reinstate built-in or fitted equipment;
m:- Cosmetic damage such as damage to paint work or dents or scratches to the equipment;
n:- Replacement of any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers;
o:- Rust, corrosion or water damage;
p:- Problems with:
1:- Cooking equipment: ceramic or glass surfaces (unless you are protected for damage caused accidentally)
and oven liners.
2:- Vacuum cleaners and floor polishers: bags, brushes or belts.
3:- Shower equipment: scale damage.
4:- Audio visual equipment: tuning, styli or cartridges.
5:- Satellite equipment: realigning or re-siting the dish, rust, tuning or water damage.
6:- Computer games and Equipment: software (applications or operating system), damage caused by viruses,
accessories which you have not told us about in writing including joysticks, replaceable printer heads.
7:- In-car equipment: removing or re-installing the equipment.
8:- Refrigeration equipment: food spoilage.>
q:- Any cost arising from the change from analogue to digital broadcasting including the termination of analogue
transmission of any type;
r:- Delivery and installation charges if a replacement takes place as detailed in What is provided. Protection is not
provided for the following.
Plasma televisions:
1:- Costs due to unusual physical or electrical stress, burned screen or software interface problems.
2:- Claims arising due to a failure to install the display in line with the manufacturer’s instructions.
3:- Costs associated with gaining access to cables within the fabric of a building or wall.
4:- Repairs due to pixel failure where the number or location is not in excess of the manufacturer’s acceptable limit.
5:- Wall mounted units if not fitted as per manufacturer’s recommendations.
6:- Damage during delivery.
TRANSFERRING YOUR PLAN
You can transfer your plan to a new owner of the equipment by giving us details of the new owner. Your plan
cannot be transferred to any other equipment.
YOU CAN CHANGE YOUR MIND AT ANY TIME
Note : there will be no refund if a replacement has been carried out under the Plan.
a:- You may cancel the plan at any time by writing to Domestic & General Services Limited, Leicester House,
17 Leicester Street, Bedworth, Warwickshire CV12 8JP. You can also cancel by ringing us on 08705 997799,
by emailing web.support@domgen.com, or by clicking on the ‘contact us’ at www.domgen.com.
b:- We will provide you with a full refund of monies paid, if you cancel the plan at any time during the
manufacturer’s guarantee. There will be no administration charge for this.
c:- If you cancel the plan after the manufacturer’s guarantee has expired, through any of the routes in (a) above
then we will refund the proportion of the total fee representing the remaining months cover.
The amount of this refund will be decided by calculating the proportion of full months protection remaining
compared to the total period of protection (starting from the date you purchased the equipment) and applying
that same proportion to the total fee paid.
d:- We reserve the right to cancel the plan giving you 14 days notice in writing to your last known address.
A refund of the amount paid for the remaining full months of protection will be given.
IF YOU WANT TO COMMENT ON OUR SERVICE
1:- Call our Customer Service Department on 08705 997799
2:- Write to the Customer Care Manager at Domestic & General Services Limited, Leicester House, 17 Leicester
Street, Bedworth, Warwickshire CV12 8JP
3:- Email at web.support@domgen.com or by clicking on ‘contact us’ at www.domgen.com
We want you to contact us so that we know what you think of us and the services we provide. We hope that you are satisfied with our response to your enquiry but, if you are not satisfied, you can ask for your case to be reviewed and a final decision made on behalf of the Managing Director. If you are still not satisfied we will agree to seek to resolve our differences with the assistance of the ADR Group, an independent dispute resolution service provider.
Their address is Grove House, Grove Road, Redland, Bristol BS6 6UN.
OTHER PROVIDERS
You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider.
Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of subsequent insurance premiums.
WHEN CAN I BUY A REPAIR PROTECTION PLAN?
If you decide not to buy the plan when you buy your equipment, any quote we give you in writing will be available on the same terms and conditions for a further 30 days. Any offers, such as discounts and vouchers, which are linked to the purchase of the warranty will also remain available for that period.
Under this plan, you have the entire period of the manufacturer’s guarantee in which to decide if you want to cancel the plan and receive a full refund. We will also send you a reminder about this right with your plan documentation.
DATA PROTECTION
Your details will be held and used by Domestic & General Services Limited, Domestic & General Insurance PLC, and
selected companies acting on our behalf to administer your plan. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or carefully selected third parties for other marketing purposes. We may disclose your information to our service
providers and agents for these purposes. We and the third parties may contact you by mail, telephone or email. If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at: Domestic & General, Freepost CV2560 BEDWORTH, Warwickshire CV12 8BR. To help keep your details accurate we may use information we receive from our partners. You can ask for a copy of your details (for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.
GOVERNING LAW AND STATUTORY RIGHTS
When you buy electrical equipment you will have various statutory rights that apply to the purchase. These include
the right to claim for a repair or replacement for up to six years (five in Scotland) if your electrical goods were not of
satisfactory quality or fit for their purpose when they were sold to you.
However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may
involve having to take legal action against the retailer. Purchasing this plan does not affect your statutory rights. In
practice, the manufacturer will usually deal with any reliability or quality issues during their guarantee period.
Guarantee periods do vary but are usually of one or two years’ duration with some manufacturers offering a longer
guarantee on parts (but not on labour costs).
This plan is governed by English Law unless we have agreed otherwise with you.
FINANCIAL PROTECTION FROM A LONG-ESTABLISHED PROVIDER
The Domestic & General group of companies have been providing protection on equipment repairs for over 50 years.
As the Financial Services Compensation Scheme does not apply to your plan, arrangements have been made to secureperformance of the obligations under the plan by Domestic & General Insurance PLC, authorised and regulated by the Financial Services Authority, should Domestic & General Services Limited become unable to meet them.
SPREAD THE COST WITH DIRECT DEBIT
You can spread the cost of protection and pay a low monthly fee by Direct Debit. It’s safe too, thanks to the Direct
Debit guarantee.
THE DIRECT DEBIT GUARANTEE
The guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society. If the amount to be paid or the payment dates change, Domestic & General Services Limited will notify you 14 days in advance of your account being debited or otherwise agreed. If an error is made by Domestic & General Services Limited or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy to Domestic & General Services Limited. The fee will collected over 10 months commencing on the date shown on your plan document. Prior to the expiry of the initial period of protection, we will inform you of the commencement date, amount and frequency for the Direct Debit renewal fee.
RIGHTS OF THIRD PARTIES
This plan is for the benefit of the plan holder only and any permitted transferee and no rights or benefits will be
given to any other third party under the plan. The Provisions of the Contracts (Rights of Third Parties) Act 1999 will
not apply.
CUSTOMERS WITH DISABILITIES
We offer a number of services for customers who have disabilities. We can provide this document in Braille, large print or audio formats. For further information please telephone us on 08705 997799.
ADDITIONAL INFORMATION
Your Repair Protection Plan is provided by Domestic & General Services Limited (Registered Number 1970780).
The company is part of the Domestic & General Group and their registered offices are at Swan Court, Mansel Road,
Wimbledon, London SW19 4AA.
Clydesdale Financial Services
Customer Infomation and Data Protection
You apply to open an account with Clydesdale Financial Services and warrant that the particulars contained in this
application are true and complete. You authorise Clydesdale Financial Services to make any enquiries we consider necessary in respect of your application and understand that Clydesdale Financial Services may refuse your application. You confirm you are over eighteen years of age. You agree that Clydesdale Financial Services may search the files of a credit reference agency, in relation to this application and other credit decisions relating
to the account, which will keep a record of those searches. Details of how you conduct the
account may be disclosed to that agency. The information may be used by other lenders and
insurers in processing applications and claims from you and members of your household and for
occasional debt tracing and the prevention of fraud and money laundering. You agree that details
of this application will be checked with a fraud prevention agency and if you give false or
inaccurate information it may be recorded with that agency.
Clydesdale Financial Services will use a credit scoring or other automated decision making
system. If you wish to obtain details of the credit reference and fraud prevention agencies from
whom we obtain and with whom we record information about you please telephone Clydesdale Financial Services on Freephone 0800 9708101.
You have a right to receive a copy of the information we hold about you. To see a copy of this
information you must apply in writing to Clydesdale Financial Services, 10,000 Academy Park,
Gower Street, Glasgow, G51 1PR. A fee will be payable. Calls to Clydesdale Financial Services
may be monitored for staff training purposes. From time to time we may send you information
about goods and services, including those offered by or through subsidiary or associated
companies. We may give your details to the suppliers of any goods or services under this
Agreement who may then send you information about other goods or services offered by or
through them or their subsidiary or associated companies. This information may be presented to
you by mail, e-mail or telephone. If you would rather not receive any information please ensure
that the appropriate box is ticked.
YOUR RIGHT TO CANCEL
You have a right to cancel the Clydesdale Financial Services Agreement for up to 14 days after the day on which the agreement is made. You must inform us by writing to us at BuyAtDigitalCentre.co.uk, 6 Pattingham Road, Wolverhampton, United Kingdom, if you wish to cancel. If you do not cancel the Clydesdale Financial Services Agreement within this 14 day period then you will be required to honour your obligations under the Clydesdale Financial Services Agreement in full. If you do cancel the Clydesdale Financial Services agreement within this period, you must repay all credit advanced by us as soon as possible and in any event within 30 days .
Credit subject to status. Full terms and condition on request.
Credit facilities provided by Clydesdale Financial Services
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Privacy Policy
BuyAtDigitalCentre.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Web Site Designed
For BuyAtDigitalCentre.co.uk
Need advice? Call 01902 765 600 10am to 5pm Monday to Saturday
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No Grey Imports! |
| UK Models Only! |
| Full UK Guarantee! |
| Nationwide Delivery! |
| UK's Lowest Prices! |
| Expert Advice! |
|
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